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Frequently Asked Questions

  • How do I make a payment on my account?
    Account management is available 24x7 from our home page. Click the Acct Management tab. You were given your unique username and password to completely manage your account. You can access and change your payment method, along with make real time payments. You can also look at your previous invoices and statements.
  • What if I cannot make the internet payment deadline (late payment)?
    At IMS we know life happens. We are open to help in any way we can. Please call 936-336-8540 option 1 and discuss your situation with our billing department.
  • Why is my internet not working?
    When an account is not paid up, our system automatically suspends the account, and the internet traffic is halted.
  • When is my bill due?
    Your bill is technically due by the 1st the month to avoid account suspension.
  • Why does our bill say due on the 25th?
    In the past, we had lots of mail in payments. We would ask that your payment get to our accounting team on the 25th to give them time to open and apply to your account. This gave our team enough time to have your payment applied before the 1st of the month to avoid automatic suspension.
  • What day do you run autopay for my account?
    We run an automatic process, with client approval, to apply payment to your account on the 25th of each month. Once this process is successful your account is updated to paid up and this avoids automatic suspension. (Recommended)
  • If I pay my bill online, will it start working immediately?
    In most areas, especially the fiber to the home areas, paying your bill online automatically changes your past due suspended account to paid up and your internet will start working with a few minutes. Many of our rural wireless internet communities require manual billing interaction for the services to be restored and are done during normal business hours.
  • If the cable that you deliver internet on gets cut by animals, equipment or other self-inflicted possibilities, how much does it cost to repair?
    We normally charge a flat fee to cover a tech and gas to get to your location. You can expect a $90 to $110 dispatch charge. If the damage is determined to be something that we caused, there will be no charge.
  • When are bills generated?
    Bills are created on the first of each month and emailed to your listed contact email in our management system.
  • What types of payments do you accept?
    IMS has many options when it comes to payment. Credit Card, Check, Bank Draft, and even cash if required. You can also drop payments in our 1421 N Main Liberty drop box, save a stamp.
  • How do I pay online?
    You can go to and you will see Account Management. This is where you can pay online, review all of your past statements, update your CC information and much more.
  • Do you require contracts?
    IMS does not require contracts. We feel if you are satisfied you will stay with our company.
  • Do you give a referral fee if we recommend a customer?
    Great question and yes we do. If you recommend a customer to IMS and they mention your name at signup, you will be credited the monthly fee for your service.
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